Privacy policy
INTRODUCTION
At Lereve, we value the trust you place in us and understand the importance of secure transactions and information privacy. This Privacy Policy explains how Lereve and its affiliates (collectively "Lereve," "we," "our," "us") collect, use, share, protect, or otherwise process your personal information through our website www.lerevelife.com. While you may be able to browse certain sections of the website without registering, please note that we do not offer any product or service under this website outside India. Your personal information will primarily be stored and processed in India, which may have data protection laws different from those in your country. By visiting our website, providing your information, or using any product or service offered on the website, you expressly agree to the terms and conditions of this Privacy Policy and any applicable terms of use, and you consent to be governed by the laws of India, including those related to data protection and privacy. If you do not agree, please refrain from using or accessing our website.
COLLECTION
We collect personal information related to your identity, demographics, and interactions with us when you use our website or services. This information includes, but is not limited to, your name, date of birth, address, telephone number, mobile number, email address, and occupation. Additionally, we may request documents such as your PAN, GST number, or government-issued identification for specific purposes, such as verifying eligibility for particular services or products. Sensitive information, such as your bank account details, credit or debit card information, and biometric data, may also be collected to facilitate certain features of the website, such as payments or personalized shopping experiences. Other information we collect may include your browsing history, shopping preferences, call data records, and device location.
Our primary goal in collecting this information is to provide you with a safe, efficient, and customized experience. By understanding your preferences and behaviors, we can tailor our services and features to meet your needs and make your interactions with our website smoother and more enjoyable. You may browse parts of the website without revealing your identity; however, once you share your personal information with us, you are no longer anonymous. We indicate which fields are mandatory and which are optional during the information collection process. You may choose not to provide certain details, but this might restrict access to specific services or features on our website.
We may also track your shopping behavior and preferences to better understand and serve our users. This information is aggregated and analyzed to help us conduct research and improve our offerings. Data collected may include the URL you visited before accessing our website, your browser information, and your IP address. If you join our loyalty programs or participate in those offered by third-party partners, we may collect additional information such as your name, contact details, and transaction history. When third-party partners collect your personal information, their privacy policies govern your data, and we recommend reviewing their terms before sharing any details.
USE
We use your personal information to provide the services you request, such as processing orders, delivering products, and addressing customer queries. Additionally, we may use your information for marketing purposes, such as sending personalized offers and updates based on your previous orders and interests. Our aim is to enhance customer experiences, resolve disputes, prevent fraudulent activities, and maintain a safe platform for all users.
To provide you with a seamless shopping experience, we may request permission to access your text messages, device location, camera, or gallery. These permissions enable features like notifications, transaction confirmations, or personalized content. You may choose to deny such permissions; however, this may limit your access to certain functionalities.
We use aggregated and anonymized data to conduct demographic research and better understand user preferences. This helps us tailor our services and improve website performance. Additionally, we may use your IP address to diagnose technical issues and enhance the security of our platform.
COOKIES
We use cookies to analyze web traffic, enhance website functionality, and provide personalized experiences. Cookies are small files stored on your device that help us improve your interactions with our platform. Most cookies are temporary and deleted at the end of a session, but you can manage or disable them through your browser settings. Disabling cookies may impact your ability to access certain features. We may also use third-party cookies, such as those from Google Analytics, to gather insights about user behavior.
SHARING
We may share your personal information with our affiliates, third-party partners, and service providers to deliver our products and services effectively. This includes payment processors, logistics providers, and marketing partners. We also comply with legal obligations to disclose information to government authorities or law enforcement agencies when required. In the event of a business merger, acquisition, or reorganization, your data may be transferred to the new entity, which will adhere to this Privacy Policy.
LINKS TO OTHER SITES
Our website may include links to external sites, which are governed by their own privacy policies. Lereve is not responsible for the content or practices of these third-party websites, and we encourage you to review their policies before sharing any personal information.
SECURITY PRECAUTIONS
We take reasonable steps to secure your personal information; however, no online platform can guarantee complete security. While we implement strict procedures to protect your data, transmission of information over the internet always carries some risks. You are responsible for maintaining the confidentiality of your account credentials.
ADVERTISEMENTS
We may work with third-party advertising partners to display relevant ads on our website. These partners may use non-identifiable information about your browsing behavior to tailor advertisements to your interests.
USE OF CHILDREN INFORMATION
Our website is intended for users who are legally capable of forming binding contracts under Indian law. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a child has provided us with personal data, please contact us immediately.
DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. In some cases, anonymized data may be retained for analytical purposes.
CONSENT
By using our website, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, but please note that certain services may no longer be available if consent is withdrawn.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our practices or applicable laws. Updates will be posted on this page, and significant changes may be communicated via email or website notifications.
CONTACT US
For any questions or concerns regarding this Privacy Policy, please contact us at contact@lerevelife.com
QUERIES
If you have a query, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us at the contact information provided above.